Payment Information

Current plans

Promotional or founding offers may temporarily change the price or eligibility of a plan. See the offer shown when you claim it.

How payment works

Paid self-serve checkout currently uses PayPal. Depending on PayPal availability, you may approve payment using a PayPal account or an eligible card through PayPal. Threadline does not ask you to enter full card credentials into the Threadline comments widget.

1. Select a paid plan on Pricing.
2. Complete the PayPal checkout and approve the payment.
3. Threadline confirms the payment and activates the corresponding paid entitlement.
4. Your prepaid month ends on the displayed expiration date. There is no automatic renewal for the current Pro/Publisher self-serve plans.

Cancellation

You can cancel from Threadline billing controls. The current product behavior switches the account to Free immediately. Cancellation does not automatically issue a refund, and the normal refund-request path is unavailable after cancellation. This means you should request a refund before canceling if you believe you are eligible.

Refund requests

You may submit a refund request within 14 days of a payment while the paid plan remains active. The request asks for a reason and is reviewed through Threadline support/admin workflow. The refund request endpoint records whether the request is within the 14-day policy window; submitting a request does not itself guarantee approval.

If you cancel to Free first, the normal refund-request flow is unavailable. For exceptional circumstances, contact Contact support.

Receipts and payment records

Threadline records the payment/subscription information needed to provide paid access and support billing. Your Billing page shows available payment history. PayPal remains the payment processor for the self-serve checkout, and PayPal may provide its own transaction record or receipt.